FAQs
If you have more questions, please email us and we'll get back to you within 2 business days.
SHIPPING & DELIVERY
How long does it take for my order to be processed and shipped?
Standard shipping: 3-8 business days.
Processing and shipping times may vary depending on the items you've ordered and the shipping method selected. You can find an estimated timeline for your order at checkout.
How can I track my package and receive updates on its delivery status?
Once your package has shipped, you can track it with the tracking number that we'll provide you.
What is the estimated delivery time for my order?
Delivery times can vary depending on the shipping method and location, but we'll provide you with an estimated delivery range at checkout.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.
RETURNS
Can I return a product if I have opened it or used it?
We understand that sometimes a product may not meet your expectations even after you've opened or used it. Depending on the product and the condition it's in, we may be able to offer a return or exchange. Please email us for more info.
Do I have to pay for shipping when returning a product?
In most cases, you'll be responsible for the shipping cost when returning a product. However, we may provide free return shipping for certain products or under certain circumstances.
How long does it take to receive a refund after a return has been processed?
Once we've received and processed your return, it can take several business days for your refund to be issued. The exact timeframe may depend on your payment method and bank processing times.
Can I return a product if it causes an allergic reaction or doesn't work for my skin type?
Your satisfaction is our top priority, so we want you to feel confident in your purchase. If a product causes an allergic reaction or doesn't work for your skin type, please let us know and we'll do our best to provide a solution, which may include a return or exchange.
Can I return a product that was purchased with a promotion or discount code?
Products purchased with a promotion or discount code may be subject to additional terms and conditions. Depending on the promotion, we may not accept returns or exchanges for these products.
How can I contact customer service?
You can contact us via our contact form on the website, by email at contact@bazarbysasson.com, or by phone at the number provided on our contact page.
OUR PRODUCTS
What size should I order?
To determine the right size for you, we recommend referring to our comprehensive size chart available on our website. The size chart provides measurements for different body types and will help you find the perfect fit. If you have further questions or need personalized assistance, our customer support team is here to help.
How do I find my correct size?
Finding your correct size is easy with our size guide. We recommend measuring yourself using a flexible tape measure and comparing your measurements to the size chart provided on our website. Be sure to measure your bust, waist, and hips accurately. If you're still uncertain, our customer support team will be happy to assist you in finding the right size.
Are your clothes made ethically and sustainably?
Yes, we are committed to using sustainable materials and working with suppliers who adhere to ethical and responsible practices.